Help & Support

The fastest way to reach us is by email at support@sugaryy.co. You can also use our contact form. To help us resolve your issue quickly, please include:

• The phone number or email address linked to your Sugaryy account
• A clear description of the problem and, if possible, a screenshot
• Your device and app version (for example, iPhone 15, app v1.0.0)

Need help getting started or managing your profile?

• Create your account with your phone number and complete your profile to start matching with travel companions.
• You can edit your photos, bio, interests, and travel preferences anytime from your profile.
• If you're having trouble signing in, make sure you're using the phone number you registered with and can receive the one-time verification code. If the code doesn't arrive, wait a moment and request it again, or email us.

Sugaryy offers optional premium plans (Sugaryy+ and Sugaryy X) and in-app items. All purchases are processed and billed by the Apple App Store or Google Play — not by Sugaryy directly.

• Manage or cancel: Subscriptions auto-renew until cancelled. Manage or cancel anytime from your Apple ID (Settings → your name → Subscriptions) or Google Play (Payments & subscriptions) account settings.
• Refunds: Because billing is handled by Apple and Google, refund requests are processed through them under their policies — via reportaproblem.apple.com for iOS or the Google Play Store for Android.
• If you were charged in error or something looks wrong, email us at support@sugaryy.co and we'll help.

Your safety is our priority. You can block or report any member directly from their profile, a chat, or a trip — reports are reviewed by our Trust & Safety team, typically within 24 hours.

• Block: Open the profile or chat, tap the menu, and choose Block. Blocking immediately stops all further contact.
• Report: Use Report from the same menu to flag inappropriate behaviour, content, or a fake profile.
• For safety tips and resources, visit our Safety Center. If you are in immediate danger, contact your local emergency services first.

You can permanently delete your account and associated data at any time from within the app: go to Settings → Account → Delete Account and follow the prompts. If you're unable to access the app, email us at support@sugaryy.co and include the phone number registered to your Sugaryy account so we can verify it, and we'll assist.

To learn how we collect, use, and protect your information — and how to exercise your data rights — see our Privacy Policy and Terms of Service. For any privacy request, email support@sugaryy.co.