How can I request a refund?

Need a Refund? Here’s How It Works

If you’re looking to request a refund, this guide will help point you in the right direction. Please note that most purchases are non-refundable, though a few exceptions may apply.

Virtual Items: All virtual items (such as Roses or Boosts) are final and non-refundable.

Subscriptions (Purchased Within the Last 14 Days)

How you request a refund depends on where and how you subscribed.

Android Devices

Google manages all refunds for purchases made through Google Play.

• Request a refund through Google’s support page
• Follow Google’s cancellation instructions to cancel your subscription

iOS Devices (iPhone / iPad)

If you subscribed through the App Store or Apple ID

• Sugaryy cannot issue refunds for iOS purchases
• Refunds are handled directly by Apple
• Contact Apple Customer Support to request a refund
• Follow Apple’s cancellation instructions to cancel your subscription

If you subscribed using Sugaryy payment (Stripe)

If your subscription was purchased within the last 14 days, please contact our Support Team to request a refund.

If you subscribed through the App Store or Apple ID

• Refunds must be requested directly from Apple
• Sugaryy cannot process these refunds

If you subscribed using Sugaryy payment or on Android

Requests must be submitted in writing. Please mail or deliver a signed and dated notice stating that you are canceling your subscription. Include:

• The email or phone number linked to your Sugaryy account
• Your order number

• Email: connect@sugaryy.co

If you have questions or need help with a refund, please reach out to our Support Team. We’re happy to help.